You have a legal guarantee as prescribed by applicable law.
We strive to keep our customers satisfied. Our customer service is therefore at your disposal by e-mail at firstname.lastname@example.org. We are a small company, but strive to answer you as soon as possible. Any questions, complaints or comments about Products, the ordering process or the use of the webshop can be directed to this address.
11.1. To the extent permitted, we cannot be held liable for indirect or consequential damages. Unless excluded by mandatory law, we shall only be liable for damage caused by our failure to comply with our obligations if and to the extent that such damage is caused by our willful and serious fault. We are not liable for any other errors.
11.2. Nothing in these General Terms and Conditions is intended to exclude or limit your statutory rights. In addition, nothing in these General Terms and Conditions is intended to limit or exclude our liability for death or personal injury caused by our negligence (including that of our employees); or for fraud or fraudulent misrepresentation.
11.3. Should we nevertheless be held liable, the amount of the compensation will be limited to the total amount paid by you for the Products purchased.
12.PROTECTION OF PERSONAL DATA
13.1. We guarantee to have the necessary rights to offer our Products. All intellectual property rights and derived rights on these Products remain with us and/or the actual entitled party. These intellectual property rights are understood to mean copyright, trademark, design and model rights and/or other (intellectual property) rights, including whether or not patentable technical and/or commercial know-how, methods and concepts.
13.2. The content of the Website is our property. This includes: texts, graphs, photographs, images, moving images, sounds, illustrations and software. The content is protected by copyright or other rights. It is forbidden to copy, publish, reproduce or use this content in any other way without written consent from us.
14.1. We are not responsible for compliance with our obligations under these General Terms and Conditions in the event of force majeure. Force majeure is defined as the situation in which the performance of our obligations is fully or partially, temporarily or otherwise, prevented by circumstances beyond our control.
14.2. In the event of force majeure, these obligations will be suspended, and we will make all reasonable efforts to limit the consequences of the force majeure situation. In the event that the force majeure lasts longer than two (2) months, each Party shall be entitled to terminate the Agreement by giving written notice to the other Party, without the Parties owing each other any compensation (except for the refund of the product paid by you and not delivered).
15.1. If any provision of these General Terms and Conditions (or part thereof) is declared null, invalid or unenforceable, such nullity, invalidity or unenforceability shall in no way affect the validity or enforceability of the remaining provisions of these General Terms and Conditions. In the event of nullity, invalidity or unenforceability, the Parties will, to the fullest extent possible, negotiate to replace the null, invalid or unenforceable provision (or part thereof) with an equivalent provision that complies with the spirit of these General Terms and Conditions.
15.2. The fact that we fail to demand the strict application of one of the provisions of these General Terms and Conditions cannot be considered as a tacit waiver of our rights and does not prevent us from subsequently demanding strict compliance with these provisions.
16.APPLICABLE LAW/COMPETENT COURT
16.1. To the extent permitted by law, all contracts to which these General Terms and Conditions apply shall be governed by United Kingdom law, to the exclusion of the Vienna Convention on Contracts for the International Sale of Goods.
16.2. You may also bring a dispute about these General Terms and Conditions before an independent body. More information can be found at: https://ec.europa.eu/consumers/odr/main/?event=main.home2.show
16.3. Any dispute concerning the interpretation or application of these General Terms and Conditions shall be subject to the exclusive jurisdiction of the courts where our registered office is located, unless another court is mandatorily required by law.